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INFO@TAKETWOCOSMETICS.COM

Frequently Asked Questions

How can i place an order?

You can place an order by finding the product that you would like on our products page and adding it to your cart. Once the item is in your cart, select the ‘checkout’ button and enter your shipping address followed by your payment details when asked.

 

How long will it take for my order to be dispatched?

We aim to dispatch all orders placed before 11am the same working day. Please note that in festive periods or during sales, there may be delays with orders.

 

How long does shipping take?

UK: 1-3 working days after dispatch
International Standard: up to 12 days
International Express: 1-3 days

 

How can i change my delivery address?

As we process our orders very quickly, we cannot guarantee that your shipping address can be changed. If you wish to change your delivery address, please contact our customer service team here by quoting your order number, wrong address and the address you wish to change to. If your order has not been processed, then we are happy to change the address for you. However, if your order has been processed, the order cannot be modified and will be shipped to the address previously provided.

 

Which payment options do you accept?

We accept Visa, MasterCard, American Express & Paypal!

 

Does Take Two Cosmetics ship internationally?

Yes, we ship worldwide! Please enter your shipping address at the checkout to see if we ship to your country! If you cannot find your country, please contact us here.

 

Will I be charged custom fees if I am ordering internationally?

International orders outside of the EU may be subject to import taxes, customs duties and fees imposed by your country’s customs department upon arrival. We will not be held responsible for any import tax charges or customs that your country may apply. As custom charges vary from country to country, we would suggest that you contact your local customs office for accurate information.

 

My order has arrived damaged, what should I do?

We’re sorry to hear that your order has arrived damaged. In order for us to further assist you, please email us a photo of your damaged items quoting your order number and shipping address. A member of our team will get back to you within 2 working days to assist you with the issue.

 

Help! I haven’t received my order.

We apologise for any difficulty you may have experienced whilst placing your order. If you have not yet received your order and it has gone past the threshold date. Please contact our dedicated customer service team here who will be happy to assist you.

 

What is the refund/exchange policy?

Unfortunately, we do not accept returns due to hygiene reasons. We will only offer replacements for items that have arrived damaged.

 

How will I know when the product I want is back in stock?

We are working our hardest to get all of our items back in stock. If you would like to be the first to know when your favourite item has been restocked, please sign up to the “Notify Me” notifications on the products webpage.

 

How will I know which shade suits me best?

We try our upmost for our customers to be happy with their purchases. I mean, there cannot be anything worse than ordering a fancy new product to find the colour is too dark or too pale for your skin when it arrives, right? That is why we have a dedicated customer service team on hand who will assist you in finding the perfect shade for you. You can contact us here for a shade comparison.

 

How do I find out about new releases, product updates & promotional codes?

We would suggest that you sign up to our mailing list to be notified when the latest products launch, restock updates and promotional codes.